Frequently Asked Questions
Answers to all your questions about 0k93
Find detailed answers to any question about accounts, payments, bonuses, gaming and security — all in one place.
0k93 is committed to giving Bangladeshi players the best possible experience. Below we have organised the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find an answer here, our 24/7 live chat support is always ready to help.
Account and Registration
Account Questions
To open an account at 0k93 you need your real name, an active mobile number, an email address and your date of birth. If the details are not correct, you may face issues with withdrawals later. Registration takes just a few minutes and no complicated paperwork is required.
0k93 is a 21+ platform. Only people aged 21 or above can open an account and play here. We reserve the right to suspend any account where age cannot be verified.
No, only one account per person is allowed. Opening multiple accounts may result in all accounts being closed and all bonuses being cancelled. If you run into any trouble, contact support — we will help you.
Click the 'Forgot Password' option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you still have trouble, contact us via 24/7 live chat.
Our team may request KYC verification before a large withdrawal or for security reasons. In that case you will need to submit a photo of your national ID. The process is straightforward and your information is kept fully secure and confidential.
Deposits and Withdrawals
Payment Questions
A bKash deposit to 0k93 is usually credited to your balance instantly. In most cases it is completed within just a few minutes. During busy periods it may take up to 10-15 minutes. If it has not arrived after a long time, let support know.
The minimum deposit at 0k93 is ৳300 and the minimum withdrawal is ৳500. This applies equally to all methods — bKash, Nagad, Rocket, Upay and bank transfer.
Log in and go to the 'Deposit' menu, then select Nagad. Follow the instructions shown on screen. Make the payment to our designated Nagad number and make sure to include the reference code correctly. If the details are correct, funds will be added quickly.
After a successful withdrawal request at 0k93, the money arrives within 30 minutes to 3 hours. Mobile banking methods are generally faster. Bank transfers may take slightly longer depending on the bank's processing time.
0k93 does not charge any deposit or withdrawal fees. However, your mobile banking provider — bKash, Nagad, Rocket, Upay — or your bank may apply their own service charges. These charges depend entirely on the policies of the relevant service provider.
In some cases it is possible to cancel a withdrawal before processing has started. To cancel a request, contact support via 24/7 live chat as quickly as possible. Once the transfer has been sent it can no longer be cancelled.
Games and Gameplay
Gaming Questions
Betting on BPL matches at 0k93 is simple — go to the Sports section and select Cricket and BPL. Choose your preferred match and market (match winner, top batsman, total runs, etc.), set the amount and confirm your bet. You can also bet on matches in progress through live betting.
RTP (Return to Player) is the average rate at which a portion of each bet is returned to players over the long term. It is a statistical average — results can vary from session to session. A higher RTP is generally more favourable for the player, but every spin is completely independent and random.
Yes, 0k93's live casino is fully mobile-friendly. It runs smoothly on both Android and iPhone devices. There is no need to download a separate app — just log in directly in your browser and enjoy the full live casino experience.
Yes, Spribe's Aviator is available at 0k93. It is a popular crash-style game where cashing out at the right moment is the key strategy. If you are playing for the first time, trying demo mode first will give you a good feel for the game.
0k93 uses content only from verified and reputable game providers — such as Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming. Games from these providers use RNG (Random Number Generator) technology, which ensures every result is completely random and unbiased.
Bonuses and Promotions
Offer Questions
On a new account's first deposit, 0k93 gives a 150% bonus of up to ৳20,000. The bonus is added automatically with the first deposit — no separate code is needed. A 20x wagering requirement must be met before the bonus can be withdrawn.
A 20x wagering requirement means that to withdraw a bonus, you must place bets totalling the bonus amount multiplied by 20. For example, with a ৳1,000 bonus you would need to wager ৳20,000 to meet the requirement and then make a withdrawal.
0k93's VIP programme has three tiers — Bronze, Silver and Gold. You move up automatically through regular play. Bronze offers weekly cashback of 0.3%, Silver 0.7% and Gold up to 1.0%.
Yes, 0k93 regularly runs reload offers, tournament bonuses and promotions for special occasions — such as the BPL season, T20 World Cup or IPL. Check the Promotions section regularly so you do not miss the latest offers.
Bonuses can be used on most slots and casino games. However, some games may contribute differently towards wagering. Read the bonus terms and conditions carefully or ask support for specific details.
Safety and Responsible Gaming
Security Questions
Yes, 0k93 uses SSL encryption to keep all data secure. Your personal and financial information is never sold to or shared with third parties without permission. See our privacy policy for full details.
0k93 takes responsible gaming very seriously. You can take a temporary cooling-off break or a permanent self-exclusion if you wish. To do so, contact us via 24/7 live chat or at [email protected] — we will act straight away.
Yes, you can set daily, weekly or monthly deposit and betting limits if you wish. Contact support to use this feature. Playing within your own limits is the foundation of a healthy gaming experience.
If playing causes mental or financial problems instead of enjoyment, please seek help. The 0k93 support team is always ready to help you with self-exclusion or setting limits. Visit our responsible gaming page for more information.
The 0k93 support team is available in Bengali via live chat 24 hours a day, 7 days a week. To contact us by email, write to [email protected]. We reply as quickly as possible.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 to answer any question you have.